Privacy policy

Brand4U – Your Trusted Skincare Store

Last Updated: 10 October 2026

Welcome to Brand4U!

At Brand4U, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, https://brand4u.online, purchase our products, or interact with our services.

By using our website, you acknowledge the information provided in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing and shipping addresses
Order and purchase history
Customer support communications

Payment Information

When you make a purchase, payment-related information may be collected and processed by Shopify and our authorized payment service providers.

Technical Information

We may automatically collect information including:

IP address
Browser type
Device information
Pages visited
Website interactions
Cookies and similar tracking technologies

This information helps us operate and improve our online store.

2. HOW WE USE YOUR INFORMATION

Brand4U collects and processes customer information for the following purposes:

Processing and confirming orders.
Arranging shipping and delivery throughout Sri Lanka.
Providing order updates and tracking information.
Handling customer enquiries and complaints.
Processing payments, returns, and refunds.
Improving our website and customer experience.
Preventing fraudulent transactions.
Sending promotional offers and product updates where permitted.
Complying with applicable legal obligations.

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

3. PAYMENT SECURITY

Brand4U operates through the Shopify ecommerce platform.

Online payments are processed through authorized payment service providers, where available.

Payment information is handled according to the security practices of the relevant payment providers and Shopify.

We take reasonable measures to protect customer information, but no online transaction or transmission system can be guaranteed completely secure.

4. SHARING CUSTOMER INFORMATION

Brand4U may share necessary customer information with trusted third parties to provide our services.

These may include:

Shopify: To operate and manage our online store.
Payment Service Providers: To process online payments and refunds.
Courier and Delivery Partners: To deliver orders to customers.
Technology and Analytics Providers: To maintain and improve website performance.
Marketing Service Providers: To communicate offers and provide advertising services where permitted.

We may also disclose information when required by applicable law or a valid legal request.

We do not share customer information with unrelated third parties for purposes outside those described in this policy, except where permitted or required by law.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

Remember shopping cart items.
Improve website performance.
Understand website traffic.
Remember customer preferences.
Support relevant marketing and advertisements.
Provide a convenient shopping experience.

You may manage or restrict cookies through your browser settings or available website privacy controls.

Disabling certain cookies may affect website functionality.

6. MARKETING AND PROMOTIONAL COMMUNICATIONS

Brand4U may communicate promotional offers, product launches, discounts, and skincare-related updates through:

Email
SMS
WhatsApp
Other communication channels where permitted

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from promotional emails using the unsubscribe option or contact us directly to request that we stop sending promotional messages.

7. SHIPPING AND DELIVERY INFORMATION

To process and deliver orders, we may share necessary information with our courier and logistics partners.

This information may include:

Customer name
Delivery address
Contact number
Order details
Delivery instructions

This information is used to arrange shipping, provide delivery updates, and resolve delivery-related issues.

8. DATA STORAGE AND SECURITY

Brand4U takes reasonable steps to protect customer information against unauthorized access, misuse, disclosure, alteration, and loss.

Our online store is hosted by Shopify, which provides the ecommerce infrastructure used to operate our website.

We use appropriate operational and technical safeguards, including access controls and secure service providers.

However, no electronic storage or transmission method can guarantee absolute security.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

Process and complete customer orders.
Provide customer support.
Maintain transaction records.
Handle refunds and disputes.
Comply with applicable legal and accounting requirements.
Meet other legitimate business obligations.

When information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law and our service providers’ retention practices.

10. CUSTOMER PRIVACY RIGHTS

Subject to applicable law, customers may have the right to:

Request access to personal information held about them.
Request correction of inaccurate information.
Request deletion of personal information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Raise concerns about the handling of their personal data.

To make a privacy-related request, please contact us using the details provided below.

We may request appropriate verification of identity before processing certain requests.

Some requests may be limited by applicable legal requirements, including record-retention obligations.

11. CHILDREN’S PRIVACY

Our website is not specifically intended for children.

We do not knowingly collect personal information from children in violation of applicable laws.

If a parent or guardian believes that a child has provided personal information improperly, they may contact us to request appropriate action.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, and external services.

Brand4U is not responsible for the privacy practices or content of websites operated by unrelated third parties.

Customers are encouraged to review the privacy policies of those websites before sharing personal information.

13. INTERNATIONAL DATA PROCESSING

As Brand4U uses Shopify and other service providers, personal information may be processed or stored outside Sri Lanka.

Where applicable, we take reasonable steps to ensure that international processing or transfers comply with relevant data protection requirements.

You may also review Shopify’s privacy information at:

https://www.shopify.com/legal/privacy

14. CHANGES TO THIS PRIVACY POLICY

Brand4U may update this Privacy Policy from time to time to reflect changes in our business operations, services, technologies, or applicable legal requirements.

Any updates will be published on this page with a revised last-updated date.

We encourage customers to review this Privacy Policy periodically.

15. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Business Name: Brand4U

Website: https://brand4u.online

Email: brandu400@gmail.com

Phone / WhatsApp: +94 75 747 6848

Location: Puttalam, 61300, Sri Lanka

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.

Thank you for trusting Brand4U – Your Trusted Skincare Store.