Shipping policy

SHIPPING & DELIVERY POLICY

Brand4U – Your Trusted Skincare Store

At Brand4U, we are committed to providing a smooth, reliable, and convenient shopping experience for all our customers across Sri Lanka. Please review our shipping and delivery policy below.

1. DISPATCH AND DELIVERY TIMELINES

We understand the importance of timely delivery. Orders are processed during our standard business hours:

Business Days: Monday to Friday

Business Hours: 9:00 AM – 7:00 PM (Sri Lanka Time)

Order Cut-off Time: 12:00 PM

Orders placed after 12:00 PM on Friday or during weekends will be processed on the following Monday, excluding public holidays.

Order Handling Time: 1–2 business days.

Estimated Delivery Timelines

Service Type

Estimated Timeline

Order Processing & Dispatch

2–3 Business Days

Major Towns & Cities

2–4 Business Days

Rural & Remote Locations

2–5 Business Days

Delivery timelines are calculated from dispatch and may vary depending on location, courier availability, and public holidays.

2. SHIPPING CHARGES

At Brand4U, customer satisfaction is our priority.

We offer FREE SHIPPING on all orders across serviceable locations in Sri Lanka!

  • No minimum order value.
  • No additional standard shipping charges.
  • Free delivery regardless of order value.

Our goal is to make your shopping experience affordable and convenient.

3. ORDER TRACKING

Once your order has been dispatched and handed over to our delivery partner, a tracking number will be provided via email and/or SMS, where available.

You can use this tracking number on the courier partner’s website to monitor your shipment.

4. DELIVERY PROCESS

Our delivery partners will attempt to deliver your order to the address provided during checkout.

Where supported by the courier, a maximum of three delivery attempts may be made.

If delivery is unsuccessful after the permitted attempts, the package may be returned to us and the order cancelled.

Customers are requested to provide:

  • Accurate delivery address.
  • Active contact number.
  • Nearby landmarks, where applicable.

Brand4U will not be responsible for delivery failures caused by incorrect or incomplete information provided by customers. However, we will make reasonable efforts to assist.

5. UN-SERVICEABLE AREAS

Brand4U aims to provide delivery services throughout Sri Lanka.

However, certain remote locations may fall outside our delivery partners’ coverage areas.

If your delivery address is unserviceable, our customer support team will contact you.

If payment has already been completed and we cannot fulfil the order because delivery is unavailable, a full refund will be processed.

6. DELAYS IN DELIVERY

Although we strive to deliver all orders within the estimated timelines, occasional delays may occur due to:

  • Unexpected logistical difficulties.
  • Adverse weather conditions.
  • Public holidays.
  • Political disruptions or strikes.
  • Government restrictions.
  • Natural disasters.
  • Other circumstances beyond our reasonable control.

In such situations, we will make reasonable efforts to keep customers informed regarding their delivery status.

7. CUSTOMER SUPPORT

For any questions, concerns, or assistance regarding shipping and delivery, please contact our customer support team.

Brand4U – Your Trusted Skincare Store

Phone / WhatsApp: 075 747 6848

Email: brandu400@gmail.com

Website: https://brand4u.online

Delivery Coverage: Sri Lanka

Thank you for choosing Brand4U. We appreciate your trust and look forward to delivering your favourite skincare and beauty products to your doorstep.